Junior IT Technician

Nottingham NG16
Salary: £14,000.00 /year

We are a small, friendly, IT Service provider based in Eastwood, Nottingham.

Due to growth, we are seeking to employ an enthusiastic first line engineer.

We are looking for a candidate to grow with us, you must have a passion for IT be prepared to study from home and be keen to take ownership over new technologies and projects.

Role & Responsibilities:

  • Providing a range of support duties to multiple clients via phone, email or remotely
  • Managing projects and support calls within agreed SLA’s
  • Administering user accounts using Active Directory on client servers
  • Diagnosing and resolving hardware and software issues on PC’s, laptops and Servers
  • Diagnosing and resolving networking and router issues
  • Carrying out hardware and software updates
  • Installing hardware, software and other IT equipment
  • Assisting in the configuration and support of all Windows, Android and iPhone devices
  • Attend training when required

Skills & Experience:

  • Analytical approach with good questioning & listening skills.
  • Experience gained within a Service Desk environment (desirable)
  • Good working knowledge of Microsoft office applications (Outlook, Excel, Word).
  • Good working knowledge of Windows Operating Systems / Server.
  • Good working knowledge of Network Infrastructure and System Components.
  • Able to use own initiative to troubleshoot and find solutions to technical issues.
  • Microsoft Server (Desirable)
  • VMWare (Desriable)

You will be working in a very small team and as such you will need to be flexible with work undertaken and driven to improve yourself, this is a fantastic opportunity to gain experience in many different technologies whilst having the safety of an experienced technician to guide you.

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