Privacy Policy

Brighter IT Solutions Ltd, Tube Works, Floodgate Street, Digbeth, Birmingham B5 5SL. You can contact us about this policy or your data by email at sales@brighter.it or by phone on 0121 270 0121.

We may collect and process the following categories of personal data:

• Identity and contact data — your name, email address, telephone number and company name.
• Enquiry data — the content of messages you send us via our contact forms, email or live chat.
• Technical data — IP address, browser type and version, device information and pages visited.
• Usage data — information about how you use our website, collected via cookies and similar technologies.

Under UK GDPR we must always have a lawful basis for processing your personal data. We rely on the following:

• Consent — when you submit a contact form or sign up to receive marketing, you give us consent to contact you. You may withdraw consent at any time.
• Legitimate interests — to respond to enquiries, provide and improve our services, secure our website and prevent fraud.
• Contract — to take steps at your request before entering into, and to perform, a contract with you.
• Legal obligation — to comply with our legal and regulatory obligations.

Our website uses cookies and similar technologies. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, such as:

• IT, hosting and software providers who process data on our behalf.
• Professional advisers including accountants and legal advisers.
• Regulators and authorities where we are required to do so by law.

All processors are required to take appropriate security measures and to process personal data only on our instructions.

Where personal data is transferred outside the UK, we ensure an adequate level of protection is in place, for example through UK adequacy regulations or the International Data Transfer Agreement (IDTA) and appropriate safeguards.

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months unless you become a customer.

You have the right to:

• Be informed about how we use your personal data.
• Access a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data ("right to be forgotten").
• Restrict or object to our processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at sales@brighter.it. We will respond within one month.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the chance to address your concerns first.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.